Pos Ekspres: ‘Dijamin Sampai Esok’… NOT!!
On one of my trips back to KL, I accidently ‘kidnapped’ my mother’s IKEA Friends card and brought it back with me to Penang.. >__< As my mom wanted to use the card so I have no choice but to send the card back to her.
So, I decided to use our very own postal service aka Pos Ekspres. With the tagline ‘Dijamin Sampai Esok’ (Guaranteed To Arrive The Next Day) I’m sure my mom will get back her card in time for her trip to IKEA.
I was dead wrong.
After 1 week sending out the express pack, my mom told me she haven’t received the package.
I’ve called Pos Malaysia and lodged a complaint (IMS 213109). The very next day I received a call from their staff in Butterworth Post Office saying that the package was not in their system. Meaning that the package never existed. WTH!?! I screw (politely and professionally) that guy over the phone saying that I personally drop the package into the box INSIDE Butterworth Post Office. At one point I did challenge him to go through their so-called CCTV system (hhmm.. do they have one in the 1st place!??! lol).
I gave them a lengthy lecture on how much it’s gonna cost me to replace the card. Since they can’t pay me for the lost package (they can only give a replacement pack… blergh.. like I need it anymore), I insisted they send me an official letter of confirmation stating that the card was lost during transit so that I don’t need to pay the bloody RM50 for card replacement (I just renewed the card with the same amount of money.. =__=) They agreed to send me the confirmation letter (after one heck of lengthy you-screwed-up-big-time speech).
And you know what!?!? The package ‘miraculously’ arrived at my parent’s place after 18 FREAKING DAYS I send it out, intact and in good condition. ‘Dijamin Sampai Esok’ (Guaranteed To Arrive The Next Day)? Blerghhhh!!! I’ll never use Pos Ekspres anymore. From now on, only Pos Laju for me.. =____=